Network API Marketplace
Backend systems that let communications service providers expose, manage, and monetise network APIs — publishing, metering and billing, and developer onboarding.
- Scope
- API publishing, metering & billing
- Domain
- Telecom / CSP
Backend systems,
built to stay fast.
Eight years across telecom platforms, workflow orchestration, and the production systems behind them — from implementation through the on-call pager and the customer call when it breaks.
Median orchestration latency, before and after
Median orchestration latency before and after
Latency fell from about 180 seconds to under 1 second, a reduction of more than 99 percent.
| Stage | Median latency |
|---|---|
| Before | 180 seconds (3 minutes) |
| After | Under 1 second |
- Transactions processed
- 1.25B
- Customer accounts
- 6,058
- App orchestrations
- 50
- Integrated apps
- 45
- Latency reduction
- 99.6
Selected work
Freshservice Orchestration
Scaled the orchestration platform behind Freshservice — the layer that runs workflow automations across third-party applications — and took its median run from three minutes to under a second.
- Throughput
- 1.25B transactions
- Latency
- 3 min → < 1 s
- Accounts
- 6,058
- Stack
- Java, Vert.x
Production ownership
Owned reliability for a platform at billion-transaction scale: security hardening, escalation and SLA paths, and mentoring engineers on production readiness. Informed by 1,000+ L2 escalations and 500+ customer calls.
- Practice
- Security hardening, SLA
- Also
- Mentorship
Most of the latency and reliability wins came from being on the call when it broke — then fixing the system rather than the ticket.
Record
-
LotusFlare
Backend Engineer
-
Freshworks
Senior Software Engineer
-
Infiverve
Software Product Developer
Java, Vert.x, Golang
Redis, RabbitMQ, Elasticsearch
Kubernetes, AWS, Azure